Frequently Asked Questions (FAQ)
Generic questions
What is Tile20?
Tile20 is a free platform that provides free image converter tools. Our tools are designed to help full for your day-to-day tasks and it's easy to use.
Do I need any account?
No. You don't have to create any account to use our image tools.
Is the website free to use ?
Yes. All tools are available for free.
File processing
Are my files uploaded to your servers?
Most of our tools process files directly in your browser that means your files never leave your device.
Some tools may require temporary server upload but those files are deleted after completing the task.
How long are uploaded files stored?
Files processed on our servers are stored only for the time required to complete your requested service and automatically deleted afterwards.
Privacy and security
Is my information secure?
We use reasonable measures to protect your information. However no online service can guarantee complete security.
Do you collect any personal information?
We may collect information like browser details, IP address, and usage information. If you contact us then we may also collect information you provided to us.
Do you sell my personal information?
No. We do not sell any personal information.
Do you use cookies?
Yes. We use cookies to improve our website user experience and website functionality.
Using our tools
Why did my files fail to process?
This may happen because:
- The files are corrupted.
- The file format is unsupported.
- The file size exceeds the limit.
- A temporary server issue.
If you have this situation then try again or use a different file.
Is there any file size limit?
Yes. Currently file size limit is 50 MB.
Which file formats are currently supported?
Supported file formats vary by tool please refer to the specific tool page for supported file formats.
Will using this tool reduce image quality?
Some tools intentionally compress files to reduce size while others keep the file quality. The result depends on what tool you actually selected.
Technical questions
Which browsers do you support?
We support most browsers like Chrome , Edge , Safari, Firefox etc.
Do your tools work on mobile devices?
Yes. Most of those tools work on both mobile as well as desktop , tablets.
Why is this website not loading?
Please check your internet connection, clear your browser cache or try with a different browser . If the problem still exists then contact us.
Copyright and ownership
Who owns uploaded files?
You retain full ownership of files you upload. We do not claim any ownership of your content.
Can I use the processed files commercially?
Generally yes. But you are responsible that you have the legal right to use the original file and any processed results.
Contact
How can I contact?
If you have any questions or suggestions or need support then please contact us by email at contact@tile20.com.
How do I report a bug or give any suggestions?
If you find a bug or want to give any suggestion to improve our website then please email us with:
- The name of the tool you are using.
- A description of the problem.
- Your browser and device (optional but helpful)